Business conditions apply to purchases on the online store The conditions define and specify the rights and obligations of the seller and the buyer.

Seller - operator of an online store (e-shop)

Business name: POKIDS, s.r.o..
Registered in OR OS BA I
Section: Sro
Insert No .: 147918 / B
ID: 53 205 898
VAT number: SK2121344126
IČ DPH: SK2121344126

Buyer (customer): a natural or legal person who enters into a business relationship with the seller by executing an order through the seller's e-commerce. By sending the order, the buyer confirms that he agrees with the General Terms and Conditions and these will apply to all relations between the seller and the buyer when ordering goods and any claims for goods.


All product prices are final. The price of the goods will be added to the price of transport according to the chosen method of delivery. The seller is bound by the price stated on at the time of purchase.


The order is based on the confirmation of the goods stored in the cart in the e-shop. For the correct processing of the order, it is necessary to fill in the required data and choose the transport and payment options.

By sending the order, the buyer agrees with the wording of the GTC and the complaint procedure, as well as with the price of the ordered goods. The order becomes binding delivery to the seller.

After creating an order in the e-shop, the buyer is automatically generated an e-mail confirming the receipt of the order by the e-shop.


It is possible to pay for the goods ordered in the e-shop in the following ways:

1. payment by card

2. by deposit or transfer to an account maintained in VUB a.s. - IBAN: SK64 0200 0000 0044 3057 5451


Orders are processed in the shortest possible time, delivery time is 2-7 working days. The customer is informed about the dispatch of the order by e-mail within 24 hours of dispatch.

The seller reserves the right to extend the delivery time in case of unforeseen circumstances. The buyer will be informed immediately about the extension of the delivery time. The seller is not responsible for delayed delivery of goods caused by courier service or damage to goods caused by courier service.

The seller arranges transport to the buyer by courier. Courier transport within the Slovak Republic is € 3.50 Courier transport to the Czech Republic is € 6.50 Transport by courier within EU countries by courier 10 - 20 €
Doprava kuriérom do ČR je 6,50 €
Doprava kuriérom v rámci krajín EÚ kuriérom 10 – 20 €

Transport by courier to other countries - the seller sends the package by courier based on the price list of the courier company.

The seller sends the goods well packaged and secured. The buyer is obliged to check the shipment after receipt, if it is possible to verify the completeness and integrity of the shipment. Do not accept visibly damaged goods (damaged package packaging, etc.)!

Report any discrepancies or errors immediately. Subsequent complaints about the violation of the shipment or the quantity of goods will not be accepted by the seller.

The seller reserves the right to extend the delivery time in case of unforeseen circumstances. The buyer will be informed immediately about the extension of the delivery time.


Ownership passes from the seller to the buyer at the time of payment of the purchase price.


A statutory warranty period of 24 months is provided for all goods sold, which begins on the day the goods are taken over by the buyer.

For each order, the buyer's email will also be sent as a tax document (invoice), which also serves as a warranty card.

The online store guarantees the buyer:

● adherence to the price that was valid at the time of sending the order to the buyer

● delivery of goods so that they are not damaged;

● delivery of goods in the quantity and assortment in which it was specified in the order.

The online store is not responsible for:

● delayed delivery of goods caused by the courier;

● delayed delivery of goods due to incorrectly entered address of the recipient

● damage caused by the courier


If you wish to cancel your order, which has not yet been processed, please contact us as soon as possible. If your order has already been paid, we will send the money to the account from which you paid the payment within 10 days. We reserve the right to cancel your order for goods, if we are unable to deliver it to you due to its selling out, it is possible to order only goods that are in stock. We will immediately inform you by e-mail or telephone about the cancellation of the order. In the event of payment of the purchase price it will be returned to you within 10 days to the account from which you paid, unless we agree otherwise.


According to Act no. 102/2014 Coll. on consumer protection in the sale of goods at a distance, the buyer has the right to withdraw from the contract within 14 days of receipt of the goods. When exercising the right to withdraw from the contract, please contact us at Acceptance of withdrawal from the contract will be confirmed by email to the address provided by you. If you decide to withdraw from the contract, it is necessary to return the goods in undamaged condition, without signs of use or wear, in the original packaging with attached proof of purchase. specifying the date of dispatch. Address: POKIDS, Ltd, Starohájska 3911/10, 85102 Bratislava

If all the above conditions for the return of goods are met, the money for the goods will be returned to the buyer by transfer to his account, no later than 10 working days after receipt and inspection of the goods.


It is possible to complain only about goods that were purchased from the seller through the website and which are the property of the buyer.

The buyer is obliged to file a complaint with the seller immediately after finding a defect in the goods by informing the e-mail Otherwise, the buyer loses the right to free removal of the defect.

Claims for defects in goods expire:

● if these were caused by mechanical damage to the product by the buyer,

● by failure to report obvious defects in taking over the goods,

● if these were caused by the use of the goods in conditions that do not correspond with their humidity, chemical and mechanical influences to the natural environment of the goods,

● if these were caused by the use of the goods contrary to their purpose, general principles or other breach of the warranty conditions.

The warranty does not cover normal wear and tear of the goods (or parts thereof) caused by the use and washing of the goods, which naturally changes the appearance of the product.

The buyer is obliged to send the claimed goods together with the proof of payment for the goods and a brief indication of the reason for the complaint to the seller's address (POKIDS s.r.o. Starohájska 3911/10, 85102 Bratislava). Do not send the claimed goods cash on delivery, such goods will not be accepted.

The seller is obliged to inform the buyer about the justification of the complaint and about the procedure of its settlement within 7 working days from the receipt of the complaint (the day of receipt of the claimed goods). In the case of a justified complaint, the seller undertakes to handle the complaint within 30 days of receipt. The claimed goods will be exchanged for the same goods for the buyer, or for another, which he chooses up to the value of the claimed goods or the customer will be refunded funds on his account, including shipping fees.

Rights and obligations of the contracting parties

The seller and the buyer are considered to be the contracting parties. The buyer is obliged to:

● take over the ordered goods,

● pay the agreed remuneration to the seller for the goods,

● check the integrity of the packaging or as well as the goods themselves when taking them over

The seller is obliged to:

● deliver the goods to the buyer in the required quality, quantity and at the agreed price,

● together with the goods or additionally send to the buyer all documents for the goods, such as an invoice for the goods. The buyer declares that he provides his personal data voluntarily for the correct fulfillment of the order. The Operator declares that it will not provide the Buyer's personal data to a third party, except for the transport company for the delivery of goods or services, and at the same time except in cases arising from these general terms and conditions and personal data protection. 2013 Coll on the protection of personal data, as amended. The buyer has the right at any time free of charge to ask the seller to delete his personal data from the database.


The seller is a VAT payer. The goods are sold on the basis of a model (photo) listed on the seller's online store. The photographs (pictures) assigned to the individual goods are illustrative. The differences between the photos and the delivered goods are not a reason for the buyer's withdrawal from the contract if the seller delivers the ordered goods to the buyer. By placing an order on the e-shop website, the buyer agrees to assume all responsibility for all products purchased by him, he will no use or offer them for purposes other than those intended and will comply with all applicable laws. By placing an order, the buyer confirms that he agrees with these general terms and conditions and will abide by them. Registration is not a condition of purchase.


The seller and the buyer undertake to maintain the confidentiality of information and data obtained during the implementation of this contractual relationship, for at least 12 months after the termination of the contractual relationship. The seller reserves the right to change and amend these general terms and conditions without prior notice to the buyer. In the event of a change in the general terms and conditions, the entire purchase process is governed by those general terms and conditions that were valid at the time of sending the order to the buyer. These General Terms and Conditions come into force and effect on 9.11.2020.